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Common Ailment Service Wales

The NHS Wales Common Ailment Service in Wales is supported by our pharmacy to assist patients with access to advice and appropriate treatment for minor illnesses and common health complaints without the need for a GP appointment.

Just walk-in to our pharmacy. Conditions we can treat as part of the Common Ailment Service are:

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About Common Ailment Service Wales

We can provide you the same treatments you would get from a GP.

The Common Ailment Service Wales is an accessible service for all, where you can receive support, advice and if necessary, medication to support you with common conditions.

How Do I Access the Service?

Anyone who is staying in Wales for at least 24 hours after visiting the pharmacist can use the service.

Simply visit our pharmacy.

There is no need to book an appointment but if you have a fever or are experiencing any other COVID related symptoms, please call ahead to speak to a member of the Pharmacy Team before visiting us in person.

What to expect?

Information Request: The pharmacist will ask for your name, date of birth, and postcode to record the consultation.
Consultation: Discuss your symptoms with the team.
Advice and Treatment: Receive expert advice and, if necessary, medication.
Referral: If more specialised care is needed, our team may refer you to another healthcare professional, such as your GP.
Privacy: If you prefer privacy, you can request to use the consultation area or room.

The Common Ailment Scheme is unable to prescribe antibiotics without a prescription approved by a GP. If you require antibiotics eg. urine/skin infection you will be redirected to your GP surgery.

What is the Common Ailment Service?

The Common Ailment Service is designed to help people living in Wales access health care from their pharmacist without waiting for a GP appointment first. The in-store-only service will give you access to support and treatment whenever you need it.

What Conditions are Covered?

Our teams can offer advice and treatment using over-the-counter medications for a variety of common conditions including constipation, diarrhoea, head lice, haemorrhoids, mouth ulcers, threadworms, warts, dry eyes, ear wax removal, eczema, as well as pain relief and anti-inflammatory medications for various conditions.

Looking for another service?

You can find your nearest branch offering the service you are looking for using our interactive map. You can also get directions from your door

Pharmacy Services

Our Branches

We are proud to serve our community with top-notch pharmaceutical services and personalised care. Your health and well-being are our top priorities.

GPhC Number: 9010725

Superintendent Pharmacist: 2065510

Company Reg: 10395398

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